Title: Field Service Representative
Territory: Iran, Tehran
Years Experience: 3-10
Date Job Was Posted: End Of October

Position: Field Service Representative

JOB DESCRIPTION:

Overview:

Nano Abzar is comprised of highly skilled, motivated and customer focused professionals that are technical experts with a verity chromatography instrumentation manufactures .  In this role, you’ll have the opportunity to provide technical expertise primarily but not limited to Agilent, Waters, Shimadzu, and Dionex product suite (HPLC ,IC , LC/MS, GC/MS) for multiple customer laboratories spanning across the Pharmaceutical & Life Sciences, Chemical Materials, Clinical, Food, Environmental, Forensics, Academia and Government industries.

Nano Abzar is seeking a highly skilled, motivated and customer focused professional to join our industry-leading multi-vendor Field Services Organization in Tehran.  Full Spectrum offers a full benefits package including paid vacation and 401K matching.

Responsibilities:

• Installation, performance maintenance, troubleshoot and support on Agilent, Thermo, Shimadzu, and Dionex product suite (HPLC ,IC , LC/MS).
• Establish and maintain collaborative relationships with external and internal customers ensuring their success.
• Manage customer expectations, by communicating work performed and providing follow up plan if needed.
• Ensure customer compliance regulations are followed.
• Deliver system level training at customer sites.
• Manage service inventory according to Full Spectrum Analytics policies.
• Issue work orders on a daily basis to document work performed.
• Maintain sound knowledge regarding the technology and customers’ application demands.
• Work with Sales team in respect to identifying future business development opportunities and needs for service contract sales.
• Ensure that quality system procedures and Health & Safety standards are adhered to at all times.

Qualifications:

• AA degree in science (electronics or chemistry) or 3 to 5 years of work experience in lab setting or instrument manufacturer.
• Installation & various repair / maintenance services on analytical instruments supported by FSA, in-house or on customer site.
• Valid Driver’s License in good standing is mandatory.
• Ability to perform effective system level troubleshooting.
• Understanding of the scientific application workflow along with the scientific software systems.

Competencies:

• Must possess a strong customer focus.
• Interpersonal savvy, communicate with different expertise levels appropriately and change your approach to meet customers’ needs.
• Personal sense of integrity and trust.
• Effective time management skills.
• System level approach to problem solving.
• Analytical mindset with a strong drive to resolve open issues.
• Excellent verbal and written communication skills.

Email Resume to: chemiaco@chemiaco.com